Privacy Policy

1. Who we are

Fluo Labs FZ LLC ("Fluo", "we", "us") runs the Fluo mobile app, the Fluo club tool and this website. This policy explains what personal information we collect, why, who we share it with, and the choices you have. Contact: info@myfluo.com.

2. What we collect in the app

• Account: your mobile number, your name, and optionally a profile photo. Your email address, if you add and verify one (we ask for it at your first payment).
• Sport profile: the sports you play, your answers to the level questionnaire, your rating, match results and the venues you review.
• Bookings and payments: your bookings, split shares, open matches, coaching sessions, tournament entries, wallet balance and payment history. Card details are entered into and held by our payment provider, Stripe. Fluo never sees or stores your full card number.
• Location: if you allow it, your device location, used to show nearby venues and distances. We keep your most recent location on your profile. You can also choose an area by hand instead.
• Notifications: your push notification token and your notification preferences.
• Device and usage: app usage events and crash reports, which help us fix problems and improve the app.

3. How we use it

• To create and secure your account, including sending sign-in codes by SMS
• To take bookings and payments, process refunds, and run split payments, open matches, coaching and tournaments
• To show you venues, matches and players that fit your sports, level and area
• To send booking confirmations, reminders and updates by push notification and email
• To prevent fraud and misuse, handle disputes, and meet our legal and accounting obligations
• To understand how the app is used and fix problems

4. Who can see your information

• Venues you book with see your name, contact details and booking details, so they can run your booking.
• Other players in a match you create or join can see your name, photo, rating and whether you have paid. They cannot see your payment details.
• Coaches you book with see your name and the session details.
• Public reviews you write are shown on the venue.

5. Service providers

We use these providers to run Fluo. They process data on our behalf, under their own security and privacy terms:

• Stripe: card payments and refunds
• Twilio: SMS sign-in codes
• Resend: email delivery
• Google Cloud and Google Firebase: hosting and database, image storage, push notifications, app analytics and crash reports
• Google Maps: maps and venue locations
• Vercel: this website
• Upstash: retained earlier waitlist records

Our servers are in the European Union (Google Cloud, Belgium), so your information is transferred outside the UAE to be stored and processed there. We do not sell your personal information.

6. How long we keep it and deleting your account

We keep your information while your account is open. You can delete your account in the app. Once deleted, you can no longer sign in and your account stops appearing in the Service. We keep booking, payment and refund records for as long as we need them for accounting, tax, refunds and disputes. To ask us to erase the rest of your personal information, email info@myfluo.com from, or quoting, the number on your account.

7. This website and the waitlist

When you join the waitlist, we store your email, whether you are a player or venue, the signup source and the date in Fluo's MongoDB database through our API. Venue applications also include the venue name, contact name, phone number and city. Our team uses these details to review the application, records its review status and internal notes, and contacts the applicant about next steps. Applying does not create an account. Players receive a launch notification. Contact info@myfluo.com to request removal.

Optional Google Analytics cookies help us understand visits and waitlist interactions. Optional Google Ads and Meta Pixel cookies measure advertising and may support advertising audiences. These services load only when configured and when you allow the relevant category. We do not send your waitlist email to these tags or enable automatic form matching. Vendors may receive technical information such as your device, IP address and campaign link.

Rejecting optional cookies does not prevent signup. Your privacy choice is stored in your browser for 180 days. You can change it at any time using Privacy choices. Withdrawing permission reloads the page to stop optional tags and clears the known first-party tracking cookies.

8. Your rights

You can ask to access, correct or delete your personal information, object to how we use it, or withdraw consent. For example, you can turn off location access or notifications in your device settings at any time. Email info@myfluo.com and we will reply within 30 days.

9. Children

Fluo is not for children under 13. Players aged 13 to 17 may use Fluo only with a parent or guardian's permission. If you believe a child under 13 has an account, contact us and we will delete it.

10. Changes

We will publish any update to this policy on this page with a new date at the top.